Refund and Cancellation Policy
This policy applies to all training sessions booked with Corefieldhub, including Weekly Screen Reviews, Study Group Kickstarts, and Chart Annotation Clinics. By confirming a booking, you agree to the terms below.
1. Booking confirmation and deposits
A booking is confirmed only when we send written confirmation and receive any required deposit. For Weekly Screen Review terms, we invoice monthly in advance. For Kickstart workshops and Annotation Clinics, a 50% deposit is required to hold the date, with the balance due seven days before the session.
2. Cancellation by you
Weekly Screen Review (recurring sessions)
- More than 14 days before the start of a new monthly block: full refund of any advance payment for unused sessions
- 7–14 days before: 50% refund of advance payment for unused sessions
- Less than 7 days before: no refund for sessions in that block, but you may reschedule individual sessions with at least 48 hours' notice (subject to facilitator availability)
Study Group Kickstart (half-day workshop)
- More than 21 days before the scheduled date: full refund of deposit and any balance paid
- 8–21 days before: deposit retained; balance refunded if already paid
- Less than 8 days before: no refund; you may reschedule once to a date within 60 days, subject to availability
Chart Annotation Clinic
- More than 7 days before: full refund
- 3–7 days before: 50% refund
- Less than 3 days before: no refund; charts already reviewed in preparation are non-refundable
3. Cancellation by Corefieldhub
If we must cancel a session due to facilitator illness, venue unavailability, or other circumstances within our control, you will receive a full refund or the option to reschedule at no additional cost. We will notify you as soon as possible and aim to offer an alternative date within 14 days.
4. Rescheduling
Rescheduling requests must be made in writing to hello@corefieldhub.click. One free reschedule is permitted per booking if requested at least 7 days before the original date. Additional reschedules or late requests may incur a £25 administrative fee.
5. No-shows and late arrivals
If your group does not attend a confirmed session without prior notice, the session is charged in full and no refund is issued. For video sessions, we wait up to 15 minutes past the scheduled start time. Late arrivals shorten the session but do not extend it; the full fee applies.
6. Partial attendance
Weekly Screen Review fees are per person. If an individual member cannot attend a single session, that session is not refunded — however, the member may receive the session summary and review notes. The group may not substitute a non-member without prior agreement.
7. Work already started
For Annotation Clinics, if we have already reviewed submitted charts in preparation (typically 48 hours or more before the session), cancellation within that window does not qualify for a full refund because preparatory work has been completed.
8. Non-refundable items
- Printed materials already dispatched to your group
- Session recording fees once the recording has been made
- Travel surcharges for off-site delivery once the facilitator has departed
- Deposits forfeited under the cancellation timeframes above
9. Refund process and timing
Approved refunds are processed within 14 working days of our written confirmation. Refunds are returned to the original payment method. If the original method is unavailable, we will arrange an alternative bank transfer within the UK.
10. Dissatisfaction with a session
If you believe a delivered session did not meet what was agreed in your booking confirmation, contact us within 5 working days of the session with specific details. We will review the matter and may offer a partial credit toward a future session or a partial refund at our discretion. This does not apply where the group did not follow the agreed review format or where dissatisfaction relates to market outcomes.
11. Contact for refund requests
Email hello@corefieldhub.click with your booking reference, the session date, and the reason for your request. You may also write to 37OrchardCloseFromeBA111GN or call +447700900029 during business hours.
12. Exceptions
Nothing in this policy affects your statutory rights under UK consumer law. If you booked as a consumer and the service was misdescribed or not supplied with reasonable care and skill, you may have additional rights that cannot be excluded.